Job Summary

Develops and improves Quality processes by studying product design, researching Quality practices and capabilities, and reviewing manufacturing methods and standard practices.

Responsibilities

• Customer, agent and subsidiary inquiries are responded to promptly and concisely.
• Provide technical sales support to customer, agents and subsidiaries and demonstrate continued growth in technical knowledge.
• Generate quotations for assigned accounts by managing information flow throughout Miller Fabrication Solutions (Engineering, Production, Quality, Shipping, Purchasing).
• Visit key accounts quarterly.
• Communicate daily issues to relevant sales personnel & top management.
• Maintain accurate monthly sales order, forecasting and S&OP data.
• A technical knowledge of Miller Fabrication Solutions applications and products.
• Knowledge maintained at a level such that technical discussions can be conducted with internal & external customers.
• ISO regulations are understood and adhered to for all quotes, orders, revisions and any other related correspondence. 
• Market and customer data is maintained for easy access & understanding. 
• Interaction with Sales, Engineering and Production staff is conducted professionally & effectively.
• Manage new product and critical orders from start to finish ensuring an error-free and timely completion.  This requires interaction with all Miller Fabrication Solutions departments.
• Organize kick-off meetings once an order is received to ensure all departments have the current drawings/specifications and to ensure the order is processed in a timely manner.

Safety Requirements & Physical Demands

The safety requirements and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must sit, stand, and walk for extended periods of time.
• Employee must be able to read, see, hear, and speak English.
• Position requires limited physical exertion. Incumbent will rarely be required to lift, push, pull, and carry up to 50 pounds, and larger amounts with assistance.
• The work location includes a warehouse and fabrication shop setting, which will expose the employee to dirt, dust, fumes, smoke, and loud noises.
• Employee must wear Personal Protection Equipment (PPE) including gloves, safety glasses, ear protection and steel-toed boots, and any other PPE as required in the production area. PPE will be provided by the company with the exception of steel-toed boots.
• Employee will give full attention to all tasks.
• Employee will follow all safety policies/practices/guidelines and will ensure all safety requirements are met or exceeded when performing all tasks.
• Employee will work to identify hazards and unusual circumstances and will assist in the continual improvement of safety practices and procedures.
• Employee will participate in safety training programs.
• Employee will ask questions, share and apply learning.
• Employee will request help (if needed) to do all work safely.

Requirements

Education: Associate degree (A.A.)

Experience: 5 plus years related experience and/or training; or equivalent combination of education and experience.

Other abilities:

• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to effectively communicate/present information in a one-on-one and small group situation to customers, clients, and other employees of the organization.
• Ability to work independently with limited supervision.
• Flexibility in working hours as required by workload and communication demands.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.
• Ability to read and understand blueprints/technical drawings.

The on-going growth and dynamic nature of Miller Fabrication Solutions may require this job description to change. Changes in the job description will be at the sole discretion of management. This description is intended as an outline of the principal duties of the position; other duties may be assigned to further the interest of Miller Fabrication Solutions.

Miller Fabrication Solutions is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.