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Account Representative
Summary
Title:Account Representative
ID:1091
Department:Sales
Date Posted:11/16/2021
Job Location:Brookville, PA
Description

Job Summary

Miller Fabrication Solutions is looking for an Account Representative to serve as the main liaison between Miller Fabrication Solutions and its customers. This position requires the complete handling of all communications for assigned customers. The person in this position is responsible for growing and maintaining a profitable gross margin for assigned accounts. This role also includes presenting a professional appearance in line with the following job responsibilities as well as presenting a professional attitude.

Job Requirements

Education: B.S. in Business/Marketing or equivalent preferred.

Experience: 3-5 years minimum experience in manufacturing or technical sales.

Other abilities:

  • Ability to read and understand blueprints/technical drawings; Must also gain understanding of material/metal used by Miller Fabrication Solutions.
  • Concise report writing is required to assist in communicating complex issues aided by good analytical & problem-solving skills.
  • Reliable and dependable work ethic, including following written or verbal instructions. Ability to work independently with limited supervision.
  • Excellent PC skills: and software application (Microsoft Word, Excel, PowerPoint, ERP, CRM).
  • Hours & Travel: Flexibility in working hours as required by workload and business need. Willingness to travel domestically.
  • Generate a culture that fosters continual improvement throughout the assigned site(s).
  • Strong, pro-active written and verbal communicator to customers, clients and coworkers.
  • Demonstrate the Core Values of Miller Fabrication Solutions:
    • Accountable
    • Respectful
    • Coachable
    • Honest

Responsibilities

  • Provide sales support for customers, agents, subsidiaries, and subsidiary designated customers.
  • Ensure inquiries are responded to promptly and concisely.
  • Provide technical sales support to customers, agents and subsidiaries and demonstrate continued growth in technical knowledge.
  • Generate quotations for assigned accounts by managing information flow throughout Miller Fabrication Solutions (Engineering, Production, Quality, Shipping, Purchasing).
  • Visit key accounts quarterly.
  • Communicate daily issues to relevant sales personnel & top management.
  • Maintain accurate monthly sales order, forecasting and S&OP data.
  • Develop short and long-term strategies for optimizing profitability and maximizing market share.
  • Develop and maintain estimates of Miller Fabrication Solutions market share, market size, growth potential and emerging applications.
  • Evaluate strengths and weaknesses of competitors and their respective market share.
  • Develop a Miller Fabrication Solutions strategy for each market based on customer interaction and experience in the market.
  • Maintaining Technical Knowledge of Miller Fabrication Solutions Products: including technology products and applications, at a level such that technical discussions can be successfully conducted with internal & external customers.
  • Understand and adhere to ISO regulations.
  • Market and customer data are maintained for easy access & understanding.
  • Interaction with Sales, Engineering and Production staffs is conducted professionally & effectively.
  • Manage new product and critical orders from start to finish ensuring an error-free and timely completion. This requires successful interaction with all Miller Fabrication Solutions departments.
  • Organize kick-off meetings once an order is received to ensure all departments have the current drawings/specifications and to ensure the order is processed in a timely manner.

Safety Requirements

  • Employee will give full attention to all tasks.
  • Employee will follow all safety policies/practices/guidelines and will ensure all safety requirements are met or exceeded when performing all tasks.
  • Employee will work to identify hazards and unusual circumstances and will assist in the continual improvement of safety practices and procedures.
  • Employee will participate in safety training programs.
  • Employee will ask questions, share and apply learning.
  • Employee will request help (if needed) to do all work safely.

Personal Protection Equipment (As required in production area).  All personal protection equipment will be provided with the exception of steel-toed footwear.

The on-going growth and dynamic nature of Miller Fabrication Solutions may require this job description to change. Changes in the job description will be at the sole discretion of management. This description is intended as an outline of the principal duties of the position; other duties may be assigned to further the interest of Miller Fabrication Solutions.

A major portion of this position (at least 50% of the job) requires the individual to maintain a positive work atmosphere by acting and communicating in a manner so that the individual gets along with customers, clients, co-workers and management.

Miller Fabrication Solutions is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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